NetBet Privacy Policy

At NetBet, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard the information you provide when you use our online casino services at netbet.it. As the operator of this platform, we — BPG S.R.L., with registered offices at Via Arenula 16, 00186 Rome, Italy (P.IVA 09258311001) — act as the data controller responsible for your personal information. We encourage you to read this document carefully before using our services.

Who We Are

Our NetBet platform has been operating since 2001 and is licensed and regulated in Italy by AAMS/ADM under Concession No. 16021. We operate exclusively within the Italian market, serving players in compliance with Italian and European data protection law. Our services — including slots, live casino, sports betting, and the NetBet app — are governed by the principles set out in this policy. If you have any questions, you can reach us at info@netbet.it or via our 24/7 live chat support.

Information We Collect

When you register and use our services, we collect various types of personal data. Our NetBet casino requires this information to verify your identity, process transactions, and comply with our regulatory obligations under the ADM licence.

Data We Collect Directly From You

• Full name, date of birth, and national identification details
• Contact information including email address and phone number
• Residential address and country of residence
• Payment details for deposits and withdrawals (e.g., Visa, Mastercard, PayPal, Skrill, Neteller, Postepay, Revolut)
• Login credentials used for your NetBet casino login
• Identity verification documents submitted within 30 days of registration

Data We Collect Automatically

• IP address and device information when you access our NetBet mobile casino or desktop platform
• Browsing behaviour, session duration, and pages visited
• Gaming activity, including bets placed, games played, and transaction history
• Information related to your use of the NetBet app, including usage patterns
• Cookie data and tracking technologies (as described below)

How We Use Your Data

We use the information we collect for specific, lawful purposes. Our NetBet online casino processes your data to deliver a safe, compliant, and personalised experience. We do not sell your personal data to third parties.

• To verify your identity and comply with Italian ADM licensing requirements
• To process deposits and withdrawals — with a minimum of €10 and a maximum of €2,000 for unverified accounts
• To manage your account, including NetBet login access and account security
• To communicate with you about our services, including NetBet bonus offers, promotions, and free spins
• To comply with anti-money laundering (AML) and responsible gambling obligations
• To analyse usage of our platform and improve service quality
• To send you marketing communications where you have provided consent

Cookies and Tracking Technologies

We use cookies and similar tracking tools across our NetBet casino platform to enhance your browsing experience and measure performance. Cookies help us remember your preferences, manage sessions, and understand how players interact with our site and our NetBet casino app.

You may adjust your cookie preferences at any time through your browser settings. However, disabling certain cookies may affect the functionality of our services. We use the following types of cookies:

• Strictly necessary cookies – required for the basic operation of our platform
• Performance cookies – help us understand how our NetBet online casino is used
• Functional cookies – remember your preferences and settings
• Marketing cookies – used to deliver relevant promotional content, including NetBet bonus code offers

Data Sharing and Disclosure

We may share your personal data with trusted third parties where necessary to operate our services. Our NetBet casino works with licensed payment providers, game studios such as Pragmatic Play, Play'n GO, NetEnt, and Playtech, as well as fraud prevention and identity verification services. All third parties are bound by confidentiality agreements and are prohibited from using your data for any purpose other than those we specify.

We may also disclose your data when required to do so by law, including in response to requests from the ADM or other regulatory and law enforcement authorities in Italy.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by Italian law and our ADM licence conditions. Financial transaction records are typically held for a minimum of five years. Once the retention period expires, we securely delete or anonymise your data.

Your Rights

As a user of our platform, you have rights over your personal data under applicable Italian and EU data protection legislation. We are committed to upholding these rights at all times.

• Right of access – you may request a copy of the data we hold about you
• Right to rectification – you may ask us to correct inaccurate or incomplete data
• Right to erasure – in certain circumstances, you may request deletion of your data
• Right to restrict processing – you may ask us to limit how we use your information
• Right to data portability – you may request your data in a structured, machine-readable format
• Right to object – you may object to certain types of processing, including direct marketing

To exercise any of these rights, please contact us at info@netbet.it. We will respond to all verified requests within 30 days.

Security of Your Data

We take the security of your personal information seriously. Our NetBet platform employs industry-standard encryption, secure server infrastructure, and strict internal access controls to protect your data from unauthorised access, loss, or misuse. Despite these measures, no online transmission is entirely risk-free, and we encourage you to use a strong, unique )O*kIT2%xQ%GU%V^ for your NetBet casino login.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. When we make significant changes, we will notify you via email or through a prominent notice on our platform. Your continued use of our services following any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please do not hesitate to get in touch. Our NetBet support team is available 24/7 via live chat at netbet.it, or you can email us at info@netbet.it. We are here to help and will always treat your enquiry with the utmost care and confidentiality.