Responsible Gaming at NetBet

At NetBet Casino, we are deeply committed to providing a safe, fair, and responsible gaming environment for all our players. We believe that gambling should remain an enjoyable and entertaining activity, and we take our duty of care seriously. Our responsible gaming framework is built on transparency, player protection, and compliance with the standards set by Italy's ADM (Agenzia delle Dogane e dei Monopoli) under Concession No. 16021. Whether you access our platform via desktop, the NetBet casino app, or mobile browser, these protections apply equally to every user.

Our Commitment to Safe Play

Here at NetBet Online Casino, we understand that for a small percentage of players, gambling can become problematic. We actively work to detect signs of harmful behaviour and provide the tools necessary to help players stay in control. Our approach combines player education, self-management tools, and collaboration with certified support organisations. We encourage every player using our NetBet Casino login to review these resources and use them proactively, not just when a problem arises.

We are committed to the following core principles:

We ensure gambling remains a form of entertainment, never a financial strategy or solution
We protect vulnerable players, including those at risk of developing gambling-related harm
We strictly prohibit the participation of minors on our platform
We provide clear, accessible tools for self-exclusion, deposit limits, and account management
We train our support staff to recognise and respond to signs of problem gambling
We comply fully with all ADM requirements for responsible gaming in the Italian market

Recognising Problem Gambling

At NetBet Online Casino, we want our players to be informed and self-aware. Problem gambling can affect anyone, regardless of experience or financial situation. We encourage you to consider whether any of the following statements apply to you:

You spend more money or time gambling than you originally intended
You gamble to escape stress, anxiety, or personal difficulties
You chase losses in an attempt to win back money already spent
Gambling has begun to negatively impact your relationships, work, or finances
You feel restless or irritable when attempting to reduce or stop gambling
You conceal your gambling habits from friends or family members
You borrow money or sell possessions to fund your gambling activity

If you recognise any of these warning signs, we urge you to make use of the self-management tools available through your NetBet account or to seek professional help immediately. Our customer support team is available 24/7 via live chat or at info@netbet.it to assist you.

Self-Management Tools

We provide a comprehensive range of player protection tools at NetBet Online Casino. These tools are available directly through your account and can be activated at any time. We encourage all players to use these features as part of a healthy approach to gaming.

Deposit Limits

We allow you to set daily, weekly, or monthly deposit limits on your account. Once a limit is applied, it takes effect immediately, and any reduction in your limit will be enforced without delay. Increases to deposit limits are subject to a mandatory cooling-off period before they become active. Please note that unverified accounts are subject to a maximum cumulative deposit of €2,000, and failure to provide identity documents within 30 days will result in account suspension.

Session Time Limits and Reality Checks

At our NetBet mobile casino and desktop platform alike, you can set a maximum session duration to help manage your playing time. We also offer reality check notifications that remind you how long you have been playing, helping you maintain perspective and make informed decisions about continuing your session.

Self-Exclusion

We offer both temporary and permanent self-exclusion options at NetBet Online Casino. If you feel that you need a break from gambling, you can request a self-exclusion period ranging from a few days to several months, or opt for permanent closure of your account. During a self-exclusion period, we will also make reasonable efforts to prevent you from receiving any marketing communications, including information about the netbet bonus offers or netbet free spins promotions currently available on our platform.

To initiate self-exclusion, please contact us via:

Live Chat (Assistenza) — available 24/7 through our website and netbet casino app
Email — info@netbet.it

Account Cooling-Off Period

We understand that sometimes you may need a short break without fully closing your account. We offer cooling-off periods that temporarily restrict access to gambling features while keeping your account data intact. This option is available to all registered users of our netbet online casino platform.

Protection of Minors

At NetBet Online Casino, we have a zero-tolerance policy regarding underage gambling. We require all players to be at least 18 years of age to register and participate in any gambling activity on our platform. We conduct identity verification checks to confirm the age of our users, and any account found to belong to a minor will be immediately suspended and any funds returned in accordance with applicable regulations.

We also recommend that parents and guardians take additional steps to protect young people from accessing gambling content online. We suggest the use of parental control software, including tools such as:

Net Nanny — content filtering and monitoring software
Cybersitter — family internet filtering solution
Kaspersky Safe Kids — device and content management tool

Please ensure that your NetBet casino login credentials are kept private and that minors do not have access to your device or account information.

Support Organisations

We at NetBet Online Casino strongly encourage any player who feels they may have a gambling problem to reach out to professional support services. The following organisations offer confidential advice and assistance:

Gioco Responsabile (ADM) — the official responsible gambling portal of the Italian regulator
Gambling Therapy — www.gamblingtherapy.org — free international online support
Anonima Giocatori d'Azzardo (AGA) — Italian self-help group for problem gamblers and their families
Telefono Amico — national helpline providing emotional support and guidance

Our netbet casino live support agents are also trained to provide initial guidance and direct you to the appropriate resources if you raise concerns about your gambling behaviour.

Responsible Use of Bonuses

We design our promotional offers, including the NetBet Casino bonus and netbet free spins no deposit features, with responsible gaming in mind. All bonuses are subject to clear terms and conditions, including wagering requirements and time limits, which we display transparently before you opt in. We recommend that you never accept a bonus as a means of recovering losses, and that you always read the full terms of any offer before participation. Our netbet bonus code promotions are intended to enhance entertainment, not to encourage excessive gambling.

Contact Us About Responsible Gaming

At NetBet Online Casino, your wellbeing is our priority. If you have questions or concerns about responsible gaming, wish to activate any player protection tool, or need to discuss your account, please do not hesitate to contact us. Our dedicated support team is available around the clock to assist you.

Live Chat: Available 24/7 via our website and the netbet app
Email: info@netbet.it
Operator: BPG S.R.L., Via Arenula 16, 00186 Rome, Italy
ADM Concession No.: 16021

We are here to help. Gambling should be fun — and we are committed to making sure it stays that way for every player who chooses NetBet Online Casino.

Content updated: June 19, 2026